Delivery of Goods
We aim to deliver all orders to UK mainland addresses within 7-10 working days from receipt of order; however, certain products may be on an extended delivery period. We will always advise you of this and await your acceptance before proceeding with your order. We will use all reasonable endeavours to deliver your goods within the time stated but we will not be liable for any loss caused to you by late delivery. If you do not receive your goods within the stated delivery period please contact us immediately by e-mail or telephone.
Delivery costs and lead times to countries outside mainland UK may vary; we will always discuss this with you before placing an order and during after sale. The cost of delivery is £15 flat rate for in-stock products. We will contact you if there is any changes to the cost of delivery. If the product is coming direct from the manufacturer, the delivery cost and lead times may vary.
- *NOTE: If the pump needs to be fitted with cable, the delivery cost may be higher depending on the length and subsequent weight of the cable; we will always discuss any additional cost with you. Please call us on 01769 575990 for more information on purchasing a pump with cable fitted.
If you would like to further discuss delivery costs and lead times, please CALL US. We will always contact you with expected lead times, or changes to lead times. Delivery is variable on weight, therefore if you place an order for a large pump, have a special order or the products need to be transported via a pallet, delivery cost will be higher. We will always discuss delivery costs with you before you purchase. On receipt of the goods please inspect carefully for damage and advise the carrier’s driver accordingly. If you are unable to fully inspect the goods for whatever reason, please sign the consignment note as “unexamined”. Should you sign the consignment note as “received in good condition”, you may be liable for any damages. Any damages should be advised via e-mail to us within 24 hours of receipt to avoid additional charges. Standard UK Delivery charges are identified by product. Please call +44 (0) 01769 575990 for Emergency Delivery prices. Deliveries to Northern Ireland, UK Islands and Scottish Highlands may attract an additional delivery charge, but we will always seek your approval of this before processing your order. Deliveries outside the UK will be subject to additional charges, which we will confirm before processing your order. There may also be delays whilst we arrange suitable shipment. Customers should note that they will be responsible for all import duties and taxes.